Sioux Falls Positions Inside Sales (CSR)

Inside Sales (CSR)
Summary of Responsibilities:
The primary responsibility for the Inside Sales (CSR) is to provide timely and professional customer service to Dakota Fluid Power customers, while also supporting DFP Sales through effective communication and excellent organization and time management skills.

Job Duties:
  • Responsible for assisting phone and walk-in customers, including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application. Answer all customer inquiries quickly and accurately in a positive manner.
  • Assist service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.
  • Internal know-how; demonstrate broad understanding of DFP’s customer service functions, processes and tools and their impact on other DFP departments.
  • Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP (P21) system to interpret pricing structure and utilize support system. Interpret and ensure proper execution of standard operating procedures and policies.
  • Manufacture hose assemblies, tubing, and other assemblies as needed.
  • Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.
  • Achieve productivity and sales goals.
  • Multitask on multiple projects at once. 
  • Maintain clean organized work stations and showroom; replenish stock product as needed.
  • Assist with mentoring and training of new hires in the same department.
  • Attend product training and seminars if available.
  • Possibly work Saturdays as part of a rotation schedule.
  • Work with all departments to create a friendly, inviting and positive team environment.
  • Other duties assigned by Management.
Skills & Qualifications:
Exceptional Customer Service; Strong Communication Skills; Problem Solving; Listening and Phone Skills; Computer Proficiency; Multitasking; Basic Understanding of Hydraulics; Works Well Under Pressure; Goal Oriented; Dedication to Excellence.

International Fluid Power SocietyThe International Fluid Power Society will globally pursue and promote the application of Fluid Power technology through certification, standardization and education essential to professional growth.
Equipment Service AssociationESA membership consists of businesses who are substantially engaged in sales or service of hydraulically, pneumatically, or electrically operated tools, components and equipment.
Fluid Power Distributors AssociationFPDA is the professional network for fluid power, automation and motion technology providers dedicated to significantly enhancing member and channel performance by delivering indispensable networking, education and success strategies.
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